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Rooh Collective

Shipping & Delivery

Every Rooh piece travels from our hands to yours with care. Here's everything you need to know about getting it there.

Returns ↗

During Sale Periods

We appreciate your patience during our sale events — our team works around the clock to get every order to you as quickly as possible.

Standard orders: Please allow 7–10 business days for dispatch due to increased order volume.

Express orders: Dispatched within 3–5 business days. We always do our best to ship earlier — including a delivery date in your order notes helps our team prioritise your parcel.

3–7 Business days to dispatch Ready to Wear
Free Standard shipping From $250 AUD / $300 USD
6+ Countries with duties covered USA, UK, EU, CA, ME & more

Ready to Wear

We fulfill from multiple locations — including Sydney, the UK, and India — and dispatch times can vary slightly depending on where your piece is located.

  • Orders are dispatched within 3–7 business days of being placed
  • You'll receive tracking details as soon as your order is dispatched
  • We are unable to ship to PO boxes
  • Express orders ship the next business day (excludes Made to Order)

Made to Order & Bridal

Each made-to-order piece is handcrafted especially for you. Additional production time is required before dispatch — please allow extra time when planning for a special event.

  • Production times vary by piece — check the individual product page for details
  • Once production is complete, your piece will be dispatched and tracked
  • Express next-day shipping is not available for Made to Order items

Need it by a specific date? If you have a special occasion or hard deadline, please let us know before placing your order — add a note at checkout or reach out directly. We'll always do our best to prioritise your request and make sure your Rooh piece arrives in time.

Contact us here

Select your region
Australia AUD
  • Dispatched within 3–4 business days from our Sydney warehouse
  • Tracking provided once dispatched
  • Cannot ship to PO boxes
Order value Shipping option Estimated timeframe Cost
$250 AUD and over Standard (Australia Post) Metro: 3–6 days · Rural: 4–7 days Free
$1 – $249 AUD Standard (Australia Post) Metro: 3–6 days · Rural: 4–7 days $15 AUD
All orders AusPost Express Metro: 1–2 days · Rural: 2–4 days $24 AUD

We believe in transparency

No surprises when your Rooh piece arrives. Here's exactly who covers what.

Fully covered by Rooh Collective No fees on delivery

The price you see is the price you pay. We handle all customs duties and import taxes for customers in the following regions:

United States Canada United Kingdom European Union Saudi Arabia UAE Kuwait Qatar Bahrain Oman Singapore Hong Kong
Customer responsibility Rest of World

For all other international destinations, customs duties or import taxes may apply depending on your country's regulations. These charges are not included in our shipping fees and are payable by the customer upon delivery.

  • Duties are determined by your local customs authority — we have no control over these fees
  • We recommend checking your country's import regulations before ordering
  • Rooh Collective is not responsible for delays caused by customs processing

Delays

Once your order has been dispatched, it is in the hands of our third-party delivery partners. Delays may occasionally occur due to customs processing, public holidays, or regional logistics challenges. We appreciate your patience — and we're always here to help if you need support tracking your order.

Terms & Conditions

  • Rooh Collective is not liable for lost, stolen, or damaged parcels once dispatched
  • Parcels cannot be left unattended and will be redirected to your local post office for collection if undeliverable
  • Please double-check your shipping address before confirming your order — once dispatched, we are unable to redirect your parcel
  • If an incorrect address is provided, Rooh Collective is not responsible for non-delivery

Common questions about getting your Rooh piece to you. For anything else, contact our team directly.

Ready-to-wear orders are dispatched within 3–7 business days. We fulfill from multiple locations including Sydney, the UK, and India, so dispatch time can vary slightly depending on where your piece is located. Made to Order pieces require additional production time — check the product page for current lead times.

Yes — express shipping via DHL Express is available for all ready-to-wear orders. Express orders ship the next business day. Please note that express shipping is not available for Made to Order pieces, as these require production time first.

Unfortunately we are unable to ship to PO boxes across all regions. Please ensure you provide a full residential or business address at checkout.

First, check your tracking link — it's sent via email once your order is dispatched. If the tracking shows your parcel has been delivered but you haven't received it, it may have been redirected to your local post office for collection. If you're still unable to locate it, please contact us and we'll help you investigate with the courier.

Customers in the USA, Canada, UK, EU, Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman, Singapore, and Hong Kong are fully covered — Rooh Collective handles all duties and import taxes. For all other international destinations, customs duties may apply on delivery and are the customer's responsibility.

If you notice an error in your shipping address, please contact us immediately at contact us. We can update the address if your order hasn't been dispatched yet. Once dispatched, we are unable to redirect parcels and cannot be held responsible for non-delivery due to an incorrect address.

We fulfill from multiple locations — primarily our Sydney warehouse, with some pieces shipping from the UK or India depending on stock location. This means delivery times can vary slightly even within the same region. Your tracking details will always reflect the actual dispatch point.

Yes — please let us know before placing your order or add a note at checkout. We'll do everything we can to prioritise your request. For Made to Order pieces especially, we strongly recommend getting in touch before ordering so we can confirm whether your timeline is achievable.

"Romance in our hearts. Conscious in our minds. Art in our pieces."

Contact the Rooh Team
TRY BEFORE YOU BUY
Try up to 3 items
Home try-on
 
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 3 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $20 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
mirra logo
TRY BEFORE YOU BUY
1
Select Try Before You Buy
Use the Try Before You Buy button when selecting items.
2
Payment Hold
We'll reserve the order total on your card, creating a pending transaction, however you won't be charged yet.
3
Try at Home
You have 3 days to try everything once your order arrives.
4
Easy Returns
Pay for what you keep and return the rest. A $20 restocking fee is payable if all items are returned.
By continuing with your order, you agree to our  Terms and Conditions
mirra logo
You're ready to select your exchange items
Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
left to place order
Please note: Processing your exchange may take up to one minute after placing your order.