Shipping & Returns
Thank you for your order!
At Rooh Collective, we are a passionate team of just three, dedicated to every step of our business – from designing and crafting to packing and shipping your order.
As a small, independent label, we take pride in making sure every piece you receive is handled with care and attention. This means sometimes, your order may take a little longer to ship than usual.
We truly appreciate your understanding and patience as we work hard to bring you something special. Your support means the world to us!
Need Your Piece by a Specific Date?
If you have a special event or need your order by a specific date, please let us know when placing your order. We’ll do our best to prioritize your request and ensure your piece arrives on time.
For any questions or assistance, feel free to reach out. Thank you for your continued support and understanding!
We welcome you to try on your on your Rooh purchase in the comfort of your own home! If it’s not quite right for you, you are able to return your piece, please review the returns policy carefully before completing your purchase HERE.
To help your gifts arrive in time, we recommend planning ahead with these suggested cut-off dates for holiday deliveries. Below, you'll find guidelines for both standard and express shipping options across Australia and for international destinations.
Australia (All States Except WA & NT)
- Express Post: Order by Monday, 23rd December 2024
Western Australia (WA)
- Express Post: Order by Thursday, 19th December 2024
Northern Territory (NT)
- Express Post: Order by Thursday, 19th December 2024
International Shipping Deadlines for Christmas
United States & Canada
DHL Express: Order by 18th December 2024- United Kingdom & EU
DHL Express: Order by 18th December 2024
- Singapore & Asia
DHL Express: Order by 19th December 2024
- Saudi Arabia & United Arab Emirates
DHL Express: Order by 20th December 2024