Please note we are a small team, so during our EOFY sale there may be a delay in dispatching your order.

SHIPPING 

Any delivery date or time specified is a best estimate only. Rooh Collective is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

All tracking information will be sent to you via email once your order has been dispatched.

If you need your dress by a certain date, please write us a note on your order.

Love 

RC x 

SHIPPING TO AUSTRALIA

  • All orders are dispatched within 3-4 business days from our Sydney warehouse.
  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

Orders $300+

Sendle standard shipping

Metro areas: 3 - 6 business days

Rural areas: 4 - 7 business days

FREE

Orders $1 - $299

Sendle standard shipping

Metro areas: 3 - 6 business days

Rural areas: 4 - 7 business days

$10

All orders

Sendle express shipping

Metro areas: 1 - 2 business days

Rural areas: 2 - 4 business days

$17

 

SHIPPING TO NEW ZEALAND

  • All orders are dispatched within 3-4 business days from our Sydney warehouse
  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

All orders

DHL Express shipping

3 - 7 business days

$25

All orders Australia Post 7 - 12 business days Free

 

SHIPPING TO THE UK

  • All orders are dispatched within 4 business days from our warehouse
  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

Orders £160+

DHL EXPRESS

4 - 6 business days

FREE

Orders £1 - £159

DHL EXPRESS

4 - 6 business days

£17

 

SHIPPING TO THE USA & CANADA

  • All orders are dispatched within 4 business days from our warehouse
  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

Orders $300+

DHL EXPRESS

6 - 10 business days

FREE

Orders $1 - $299

DHL EXPRESS

6 - 10 business days

$15

 


SHIPPING TO EUROPE 

  • All orders are dispatched within 4 business days from our warehouse
  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

Orders €300+

DHL EXPRESS

3 - 7 business days

FREE

Orders €1 - €299

DHL EXPRESS

3 - 7 business days

€15



SHIPPING TO ASIA & REST OF WORLD

  • All orders are dispatched within 4 business days from our warehouse
  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

All orders

Express shipping with DHL

7 - 10 business days

$30


ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

Orders $300+

Express shipping with DHL

3 - 7 business days

FREE

Orders $1 - $299

Express shipping with DHL

3 - 7 business days

$20

*all amounts above is in USD

DELAYS

Please note that due to limited international flights and challenges incurred to delivery services during the global pandemic, international customers may experience delays outside the normal estimates. We are unable to control the delivery time frame once we have dispatched to a third-party courier service. 

 

CUSTOMS & IMPORT DUTIES

All countries have different rules and regulations regarding taxes, duties and customs regulations. Our shipping fees do not include any taxes or duties which may be applied by customs at your destination country and are payable by you, the customer.

 

TERMS & CONDITIONS

Please note we are not liable for lost, stolen or damaged products. Parcels cannot be left unattended, so will be redirected to your local post office for collection. We are not responsible for your order if you enter the incorrect address, once the order is dispatched we cannot redirect it so be sure to check the address before confirming your order.

 

RETURNS

Please see our returns policy here.