Thank you for your order!

s a small, independent label, we put a lot of love into what we do. Orders typically ship within 3–4 business days, but some may take a little longer. We fulfill from multiple locations — including the UK and India — and depending on where your piece is located, delivery times can vary slightly.

If you need your order by a specific date, we highly recommend adding a note at checkout or getting in touch before placing your order. This is especially important for made-to-order items, which take extra time to create just for you.

We truly appreciate your patience and support — it means the world to us!

Need Your Piece by a Specific Date?
If you have a special event or need your order by a specific date, please let us know when placing your order. We’ll do our best to prioritize your request and ensure your piece arrives on time.

For any questions or assistance, feel free to reach out. Thank you for your continued support and understanding!

• AUSTRALIA  - Free Shipping Over $300
• INTERNATIONAL - Free Shipping Over $400

We welcome you to try on your Rooh purchase in the comfort of your own home! If it’s not quite right for you, you can return your piece, please review the returns policy carefully before completing your purchase HERE.

---

🎄 Christmas Shipping & Delivery FAQ 2025

We want your Rooh piece to arrive in time for every celebration this festive season.
Below you’ll find our recommended last order and shipping dates for delivery by Christmas Day, 25 December.

Please note that our team is small and hand-packs each order with care — so we always recommend placing your order as early as possible to avoid disappointment.

---

Australia & NZ – Domestic Orders

To receive your parcel in time for Christmas, please place your order by the following dates:

Service	Same State (Metro)	Interstate (Metro)
Parcel Post	Monday 22 December	Friday 19 December
Express Post	Tuesday 23 December	—

Note:

• For deliveries to Perth, Darwin, or Hobart, please lodge by 12 December (Parcel Post) or 20 December (Express Post).

• For orders sent outside metro areas or lodged in-store, please allow extra time for delivery.

---

International Shipping – Order Deadlines

To ensure your Rooh parcel arrives by Christmas, please follow the recommended last lodgement dates below.

These timelines reflect standard processing and courier cut-offs.
We’ll always do our best to dispatch earlier — but please order in advance where possible.

Please note:
Overseas deliveries can be affected by customs delays and local courier schedules.

We recommend allowing extra time to avoid disappointment.

---

Made to Order & Pre-Order Pieces

If you’re ordering a Made to Order or Pre-Order piece for Christmas delivery, please order by Friday, 22 November.

Each garment is crafted by hand and requires 2–4 weeks for production and quality checks before dispatch.