Shipping
SHIPPING
Any delivery date or time specified is a best estimate only. Rooh Collective is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
Rooh Collective is not responsible for failure of delivery due to incorrect address or details added on the order.
All tracking information will be sent to you via email once your order has been dispatched.
SHIPPING DURING SALE
We are a small but mighty team working around the clock to ensure yours get to you as soon as possible. Due to the high volume of orders, please allow up to 7-10 business days for your dispatch information. Once your order is on its way, you’ll receive tracking updates via Email
If you need your dress by a certain date, please write us a note on your order.
Love
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SHIPPING TO AUSTRALIA
- All orders are dispatched within 3-4 business days from our Sydney warehouse.
- You will receive tracking details once the order has been dispatched
- We are unable to ship to PO boxes
|
ORDER VALUE |
SHIPPING OPTION |
ESTIMATED TIMEFRAME |
COST |
|
Orders $300+ |
Sendle standard shipping |
Metro areas: 3 - 6 business days Rural areas: 4 - 7 business days |
FREE |
|
Orders $1 - $299 |
Sendle standard shipping |
Metro areas: 3 - 6 business days Rural areas: 4 - 7 business days |
$15 |
|
All orders |
Sendle express shipping |
Metro areas: 1 - 2 business days Rural areas: 2 - 4 business days |
$17 |
SHIPPING TO NEW ZEALAND
- All orders are dispatched within 3-4 business days from our Sydney warehouse
- You will receive tracking details once the order has been dispatched
- We are unable to ship to PO boxes
|
ORDER VALUE |
SHIPPING OPTION |
ESTIMATED TIMEFRAME |
COST |
|
Orders Under $400 |
Australia Post |
3 - 7 business days |
$25 |
| Orders Over $400 | Australia Post | 3 - 7 business days | Free |
SHIPPING TO THE UK
- Please note the delivery times from the date of order.
- You will receive tracking details once the order has been dispatched
- We are unable to ship to PO boxes
|
ORDER VALUE |
SHIPPING OPTION |
ESTIMATED TIMEFRAME |
COST |
|
Orders £ 220+ |
DHL EXPRESS |
3 - 12 business days |
FREE |
|
Orders £1 - £219 |
DHL EXPRESS |
3 - 12 business days |
£20 |
SHIPPING TO THE USA & CANADA
Please note the delivery times from the date of order.
- You will receive tracking details once the order has been dispatched
- We are unable to ship to PO boxes
|
ORDER VALUE |
SHIPPING OPTION |
ESTIMATED TIMEFRAME |
COST |
|
Orders $ 400+ |
DHL EXPRESS |
6 - 10 business days |
FREE |
|
Orders $1 - $399 |
DHL EXPRESS |
6 - 10 business days |
$20 |
SHIPPING TO EUROPE
- Please note the delivery times from the date of order.
- You will receive tracking details once the order has been dispatched
- We are unable to ship to PO boxes
|
ORDER VALUE |
SHIPPING OPTION |
ESTIMATED TIMEFRAME |
COST |
|
Orders €400+ |
DHL EXPRESS |
3 - 10 business days |
FREE |
|
Orders €1 - €399 |
DHL EXPRESS |
3 - 10 business days |
€18 |
SHIPPING TO SINGAPORE, SAUDI ARABIA, UAE & REST OF WORLD
- Please note the delivery times from the date of order.
- You will receive tracking details once the order has been dispatched
- We are unable to ship to PO boxes
|
ORDER VALUE |
SHIPPING OPTION |
ESTIMATED TIMEFRAME |
COST |
|
Orders $400+ |
DHL EXPRESS |
3 - 14 business days |
FREE |
|
Orders $1 - $399 |
DHL EXPRESS |
3 - 14 business days |
$15 |
*all amounts above is in USD
DELAYS
Please note that delivery timelines may vary depending on your location and the efficiency of your local courier service. Once your order has been dispatched, it is in the hands of our third-party delivery partners, and delays may occasionally occur due to customs processing or regional logistics challenges.
We appreciate your patience and understanding, and we’re always here to help if you need support tracking your order.
CUSTOMS & IMPORT DUTIES
We believe in transparency—so there are no surprises when your Rooh piece arrives.
For customers in the USA, Canada, United Kingdom, European Union, Saudi Arabia, Singapore, and UAE:
You're fully covered. We handle all customs duties and import taxes. The price you see is the price you pay—no hidden fees at checkout or on delivery.
For the rest of the world:
Please note that customs duties or import taxes may apply depending on your country’s regulations. These charges are not included in our shipping fees and are the responsibility of the customer upon delivery.
TERMS & CONDITIONS
Please note we are not liable for lost, stolen or damaged products. Parcels cannot be left unattended, so will be redirected to your local post office for collection. We are not responsible for your order if you enter the incorrect address, once the order is dispatched we cannot redirect it so be sure to check the address before confirming your order.
RETURNS
Please see our returns policy here.