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SHIPPING 

Any delivery date or time specified is a best estimate only. Rooh Collective is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. 

Rooh Collective is not responsible for failure of delivery due to incorrect address or details added on the order. 

All tracking information will be sent to you via email once your order has been dispatched.

SHIPPING DURING SALE

We are a small but mighty team working around the clock to ensure yours get to you as soon as possible. Due to the high volume of orders, please allow up to 7-10 business days for your dispatch information. Once your order is on its way, you’ll receive tracking updates via Email

If you need your dress by a certain date, please write us a note on your order.

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RC x 

 

SHIPPING TO AUSTRALIA

  • All orders are dispatched within 3-4 business days from our Sydney warehouse.
  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

 

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

Orders $300+

Sendle standard shipping

Metro areas: 3 - 6 business days

Rural areas: 4 - 7 business days

FREE

Orders $1 - $299

Sendle standard shipping

Metro areas: 3 - 6 business days

Rural areas: 4 - 7 business days

$15

All orders

Sendle express shipping

Metro areas: 1 - 2 business days

Rural areas: 2 - 4 business days

$17

 

SHIPPING TO NEW ZEALAND

  • All orders are dispatched within 3-4 business days from our Sydney warehouse
  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

Orders Under $400

Australia Post

3 - 7 business days

$25

Orders Over $400 Australia Post 3 - 7 business days Free

 

SHIPPING TO THE UK

  • Please note the delivery times from the date of order.
  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

Orders £ 220+

DHL EXPRESS

3 - 12 business days

FREE

Orders £1 - £219

DHL EXPRESS

3 - 12 business days

£20

 

SHIPPING TO THE USA & CANADA

Please note the delivery times from the date of order.

  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

Orders $ 400+

DHL EXPRESS

6 - 10 business days

FREE

Orders $1 - $399

DHL EXPRESS

6 - 10 business days

$20

 


SHIPPING TO EUROPE 

  • Please note the delivery times from the date of order.
  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

Orders €400+

DHL EXPRESS

3 - 10 business days

FREE

Orders €1 - €399

DHL EXPRESS

3 - 10 business days

€18



SHIPPING TO SINGAPORE, SAUDI ARABIA, UAE & REST OF WORLD

  • Please note the delivery times from the date of order.
  • You will receive tracking details once the order has been dispatched
  • We are unable to ship to PO boxes

ORDER VALUE

SHIPPING OPTION

ESTIMATED TIMEFRAME

COST

Orders $400+

DHL EXPRESS

3 - 14 business days

FREE

Orders $1 - $399

DHL EXPRESS

3 - 14 business days

$15

*all amounts above is in USD

 

DELAYS

Please note that delivery timelines may vary depending on your location and the efficiency of your local courier service. Once your order has been dispatched, it is in the hands of our third-party delivery partners, and delays may occasionally occur due to customs processing or regional logistics challenges.

We appreciate your patience and understanding, and we’re always here to help if you need support tracking your order.

 

CUSTOMS & IMPORT DUTIES

We believe in transparency—so there are no surprises when your Rooh piece arrives.

For customers in the USA, Canada, United Kingdom, European Union, Saudi Arabia, Singapore, and UAE:
You're fully covered. We handle all customs duties and import taxes. The price you see is the price you pay—no hidden fees at checkout or on delivery.

For the rest of the world:
Please note that customs duties or import taxes may apply depending on your country’s regulations. These charges are not included in our shipping fees and are the responsibility of the customer upon delivery.

TERMS & CONDITIONS

Please note we are not liable for lost, stolen or damaged products. Parcels cannot be left unattended, so will be redirected to your local post office for collection. We are not responsible for your order if you enter the incorrect address, once the order is dispatched we cannot redirect it so be sure to check the address before confirming your order.

RETURNS

Please see our returns policy here.


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TRY BEFORE YOU BUY
Try up to 3 items
Home try-on
 
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Welcome back to the store page. Here's what to do next:
Step 1:
Browse items you'd like to order
Step 2:
Use the 'Add to Cart' button to add your new exchange items to the cart.
Step 3:
Checkout as usual with the same email or phone number to complete your exchange order.
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Please note: Processing your exchange may take up to one minute after placing your order.