Returns | 100% Organic & Ethically Made Fashion - Rooh Collective

NEW ARRIVALS

EVENT POTLI BAGS

COMMUNITY FAVOURITES

SETS & SEPARATES

BRIDAL

CUSTOM & BESPOKE FITS

BUMPS & BEYOND

WEDDING GUEST

NIGHT OUT

ALL DUTIES AND TAXES INCLUDED (USA, UK, CANADA AND EU ORDERS)
ALL DUTIES AND TAXES INCLUDED (USA, UK, CANADA AND EU ORDERS)

ALL DUTIES AND TAXES INCLUDED (USA, UK, CANADA AND EU ORDERS)
ALL DUTIES AND TAXES INCLUDED (USA, UK, CANADA AND EU ORDERS)

ALL DUTIES AND TAXES INCLUDED (USA, UK, CANADA AND EU ORDERS)

ALL DUTIES AND TAXES INCLUDED (USA, UK, CANADA AND EU ORDERS)

Select your region

7 Days to request

Free Return shipping Included with Returns Package

110% Store credit value AU & NZ only

✦ Store Credit

110% of your purchase value. Valid 3 years.

Free return shipping when selecting Returns Package at checkout Not available

⇄ Exchange

Swap for another size, style, or custom fit.

Free return shipping when selecting Returns Package at checkout Not available

↩ AU & NZ only Refund

To original payment method. Full-priced items only.

Free return shipping when selecting Returns Package at checkout Not available

Australia & New Zealand

Store credit bonus: Receive 110% of your purchase value — valid for 3 years.

Request within 7 days of receiving your order
Ship back within 6 days of approval
Original shipping & payment platform fees are not refundable
Exchanges subject to stock availability

United States No cash refunds

Exchange or store credit only. Free return shipping included with Returns Package.

Processing time: US returns route via a US hub before reaching our Australia warehouse. Please allow 2–3 weeks for processing.

Request within 7 days of delivery
Ship back within 6 days of approval
Store credit valid for 3 years

UK, Canada & EU No cash refunds

Exchange or store credit only. Free return shipping included with Returns Package.

Duties & taxes covered: Rooh Collective covers all applicable customs duties and import taxes on your return. No additional fees.

Request within 7 days of receiving your order
Ship back within 6 days of approval
Store credit valid for 3 years

Rest of World No cash refunds

Exchange or store credit only.

Shipping & duties: Customers are responsible for return shipping costs and any applicable customs duties. Please use a trackable courier and include your order number.

Request within 7 days of receiving your order
Ship back within 6 days of approval
Store credit valid for 3 years

Items must be returned

Unworn and unwashed
Tags still attached
Unaltered, in original condition
In original packaging
Requested within 7 days of receiving
Shipped back within 6 days of approval

How to pack: Reuse your original shipping bag where possible. Ensure items are securely packaged — we cannot be held responsible for damage in transit.

Processing time: Once received, allow 3–7 business days. You'll get a confirmation email when your return is processed.

Start Your Return

All ready-to-wear pieces are eligible for return. Select your region in Your Policy by Region for specific conditions.

Eligible for store credit, exchange, or refund (AU & NZ only)
Must be unworn, unwashed, tags attached, in original packaging
Request within 7 days of receiving

Final sale

Made-to-order and bridal pieces are crafted specifically for you — personalised by size, silhouette, and sometimes colour. These are final sale and not eligible for return or exchange, regardless of region.

Sample try-on available (AU only): Try the design for 3 days before committing. If you don't proceed, your sample payment is refunded minus shipping.

Final sale

Potli bags and accessories are final sale and not eligible for return or exchange. We want you to feel confident before you buy.

Shop with confidence: All our bags and accessories are photographed on real models in true-to-life settings. Please review all product photos carefully before purchasing — we believe in showing you exactly what you'll receive.

Final sale

For hygiene reasons, all inners and intimates are final sale and cannot be returned or exchanged. This applies to all regions.

Exchange only

Items purchased during sale events, flash sales, or with promotional discounts are not eligible for return or refund. However, exchanges are welcome — we never want you to be left with a piece you won't wear.

Please note: For sale item exchanges, return shipping and re-delivery shipping are both covered by the customer. We recommend using a trackable courier when sending your item back.

This does not affect your rights under Australian Consumer Law. If an item arrives faulty or incorrectly described, contact us immediately.

Need a quick answer? Find the most common questions below, or contact our team directly.

Yes — we accept returns from all regions for exchange or store credit. Cash refunds are only available for AU & NZ customers on full-priced items.

Free return shipping via our Returns Package is available for customers in AU, NZ, USA, UK, Canada, and EU. For all other regions, customers arrange their own return using a trackable courier.

If you're based in the UK, Canada, or EU, Rooh Collective covers all applicable customs duties and import taxes — no extra fees. For all other international regions outside AU, NZ, and the US, duties remain the customer's responsibility.

Contact us within 24 hours with photos of the issue. If a manufacturing fault is confirmed, we'll cover all costs and offer a replacement, refund, or store credit.

Once we receive your item, allow 3–7 business days. You'll receive a confirmation email once your store credit or refund has been issued.

If your preferred item is unavailable, we'll offer store credit or a refund. Our team will be in touch to find the best solution.